What is Client Care? We believe that it consists of four main themes:
Law firms are heavily regulated and we have to prove, not only to our clients in the work that we do, but also to the Law Society, the Solicitors Regulation Authority, the Legal Aid Agency and various other interested parties that we provide excellent standards of client care. We are pleased to report that all of these external bodies say that we do.
So do our clients. Almost all of the feedback that we get from clients is positive and, when it isn’t, we take on board any comments and where applicable we review and improve our procedures. We know that coming to see a solicitor can be a daunting experience for many people and is something that is often done out of necessity rather than choice. We want to assure you that we will do everything we can to make the process as easy as possible by following these guidelines.